The Field Service Technician will be based out of our Carlsbad, NM office and will be responsible for providing on-site repair, maintenance and installation of SAGE rental equipment at client owned locations.
The ideal candidate is prompt and reliable, with excellent support skills and communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior and quality service.

Responsibilities (including, but not limited to): 

• Customer Service – Perform tests on equipment and machinery.  Diagnose issues and resolve any requests or concerns that come up in a timely manner. Maintain relationships with customers and follow company operation and safety guidelines.
• Equipment repair and maintenance – Troubleshoot issues and guide customers on how to properly use equipment. Create customer work orders, perform machine repairs and maintenance as needed.

Requirements: 

• Must be 21 years of age and have a valid driver's license with a clean driving record
• High school diploma or GED
• Must pass a pre-employment criminal background check and drug screen
• Must be willing and available to be on call 24/7 for after-hours requests
• Problem-solving skills and mechanical aptitude 
• Previous diesel and service experience
• Technical/computer literacy skills, including but not limited to Microsoft Office, engine program tools, rental industry software, etc.
• Ability to build strong relationships with customers and display excellent communication skills
• Ability to manage workflow in a timely and consistent manner and work well in a team environment
• Ability to lift to 50+ pounds
• Ensure company workplace safety guidelines are followed and environmental standards are practiced when on duty or on site
• Personal tools required

Preferred:

• Trade/technical certification or previous industry experience
• Rotating equipment experience